Frequently Asked Questions
Welcome to our FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.
Do you ship to PO Boxes?
We cannot ship to PO Box addresses. Please use an alternative shipping address to ensure a quick delivery.
Can you ship to another address other than my billing address?
Yes, you can have your parcel shipped to an alternative address; however, this needs to be done at the time of purchase. When filling out Billing address simply untick the box that says ‘Shipping to same address’ you will then be given the option to enter a different shipping address. If this is a business address, always make sure you include the name of the company or organisation in the address field as well as the contact name to ensure your parcel is successfully shipped.
Can I make changes to my order (example: address)?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
What areas are covered for local delivery?
We are located in Atlantic County, NJ. We deliver to the following areas within 24-48 hours: Absecon, Atlantic City, Brigantine, Egg Harbor Township, Galloway, Linwood, Longport, Margate City, Hamilton (Mays Landing), Northfield, Pleasantville, Ocean City, Smithville, Somers Point, and Ventnor City.
You will get an email or text to confirm your delivery once your order is complete. You can request a no-contact delivery or ensure an authorized individual is at the location specified for delievery to receive the package.
The delivery window is between 10am-4pm, Monday-Saturday.
What is the return policy?
Grooming products and pierced jewelry cannot be returned for health and hygiene reasons.
Items must have all tags attached and be in an unused condition.
Beauty products and accessories cannot be returned.
Smudges and incense can be returned unused and in original packaging.
Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to Exult Life.
I want to buy two of the same product, why is that option not available?
All of our products are handcrafted and one-of-a-kind, as such, there is only one like it in the world and there are no two products that are exactly the same. You can request a custom order by contacting us.
You can also choose another item that is similar if a drop down option is available, though this is rare.
For custom orders, contact us at firstname.lastname@example.org and we will do our best to accomodate you.